Candice Loh
Special Thanks

We would like to special thanks to all the arrangement to VNB Travel Vietnam on our 2 days tour in Mekong Delta River and Ho Chi Minh City (16 and 17Nov). The assigned tour guide - Mr Huy is so professional and all my family members were so pleased with his companion, pleasant attitude. He is fun, friendly, caring (especially to elderly and kids), knowledgable and patient.

We would highly recommend Mr Huy services if you are in Vietnam....and we will definitely return to Vietnam again sometimes and engaging VNB n Mr Huy.

thanks again for excellent services....

Rgds,
cL

Def/Air Attache of Chile in Israel
Thank you

Dear all.

This is to say thank you very much for all your support during our trip to Vietnam. We spent a wonderful time in your country, and we were able to know a lot about your people, culture, places and ways of life.

Our three guides, Thong - in Saigon and Mekong Delta; Thom - in Hue and Hoy An; and Ding - in Hanoi and Halong Bay did a wonderful work. Congratulations
for all of them.

I think we can recommend your agency to our friends.
Our best regards
Carlos Bertens and family.

Paul Allen
Tour

Hi,
My wife and i have just completed a trip of Vietnam and the Saigon part of our tour was run by TNK.i am full of praise for our guide and driver, Mr Loc and Mr Tung? and the way things were run by your company. Please feel free to use my name and e/mail as a reference. Many thanks and hope we can return in the future.
Paul

Stuart Wilson and Ronnie Maguire
Thank you very much

We used your company's services during a tour of Vietnam from 14th February to 1st March. This is just a short note to thank everyone in TNK, our guides, drivers, and the backroom staff at your office in HCMC for giving us one of the best ever holidays we have ever had. Everyone we met was helpful, could not do enough for us and treated us like royalty. It was great experience. Thank you very much We have some pictures that we promised we would get to Binh on our return. We have not forgotten, but will sort this out soon.

Stuart Wilson and Ronnie Maguire

Evelyn Ng and Wendy Koh
Thank you for the wonderful tour !

Hello TNK

I would like to express my thanks to TNK for the nice tours on 28 and 29 March, for my friend and I. The tour guide Mr Thong was very good in explaining the history and entertaining in his humorous way for the Cu Chi tunnel and Cao Dai Temple . My friend and I enjoyed ourselves very much. Good job!

Also, in our tour group on the 28 March to Cu Chi and Cao Dai, with Thong as our guide, there was an American Chinese, who happens to be working in Singapore. We would like to enquire for this friend's contact or email, so that we can keep in touch in Singapore. Hope you can help us!

Thank you!

Regards
Evelyn Ng and Wendy Koh
Singapore

Troy Robinson
Feedback - Cambodia

Hello TNK Travel -

I was a little dubious about sending paymnet and booking over the internet, however, I can only say how impressed I was with the professionalism and service I received from TNK Travel.. I would thoroughly recommend this travel company to everyone - and although I only did Cambodia - I would encourage people to do Vietnam and Laos as well.. My experience with TNK was overwhelmingly impressed and the accom was fantastic.. If you are thinking of booking with this company - do not hesitate, the guides and drivers are informative, passionate, helpful and pleasant in every way..

Thanks Troy (Syd-Australia)

Susan Cook
Thank you from Canada

Hello Ms. Luu Vo,

Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller.

Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience.

We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation.

At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier.

I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains.

The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes.

The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating.

To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company.

I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country.

Kind regards and hugs,

Susan Cook
Box 127
Wynndel, British Columbia
Canada
V0B 2N0

Daniela Meirom
Meirom group -Vietnam trip

Hello

We are home now and I expected some kind of a feedback request from you but so far got nothing, and decided to send one anyway.

First of all I wanted to thank you in the name of the whole group for a very successful trip. Everything went smoothly and according to plan. The itinerary was well planned, the guides were knowledgeable and caring, the vans were in good condition and comfortable.

I would like to point out several things that were less than 100% - maybe it will be useful to you in the future:

a- the english accent of some of the guides was very bad and we could hardly understand them. Our best guide was Dara in Phnom Penh, unfortunately he was with us only for one day. Chum in Hanoi and Ky in HCM city were also good, The others were also good and warm and kind and we loved them all, but sometimes we had hard time to understand them, maybe because we are not native english speakers

b- most of the hotels were good. The worst was in Phnom Penh - small and smelly rooms and awful maitenance. The one in Siem Reap had nice rooms, but lots of maitenance problems. The same goes for the hotel in Sapa - they had serious problems with the hot water supply, which was extremely annoying.

c- the itinerary was almost perfect, but I think the time in Siem Reap was too long, 2 days would be quite enough, and it could be nice to spend one more day in Hoi An or Hue.

Thank you for everything. We had a very good and interesting experience and will certainly recommend your company to our friends

Daniela Meirom

 

Jeff Elliott
Feedback on Mekong Delta Tour

My daughter and I joined a tour of the Mekong delta aboard the Le Cochinchine during the early part of June.

We very much enjoyed the trip, the accomodation on board was very good (we appreaciated the air conditioning!)

The food was good and the staff were very friendly and helpful.

Overall, it was a fantastic expereince which was well organised and executed. I would not hesitate to use your services again.

Regards

Jeff Elliott

kmroberts
Thanks

To the management, TNK travel. (HCMC and Ha Noi)

Recently, I was one of a party of 4 people to visit Vietnam. Our bookings with your company were under the name of Mrs. Jane Rosemary Fowler & party. The "party" consisting of my wife and myself and Jane's husband, Barry.

Jane Fowler belongs to a group of Australian nurses who exchange places with Vietnamese nurses, in order to have an understanding of nursing conditions existing in both countries.

This was Jane's 2nd visit to Vietnam and we were to arrive at the end of her attachment and then go touring together. Jane, being "on-the-spot," was able to arrange hotel bookings for us and told us not to try and book any tours from Australia, as the nurses always used "An excellent local travel agent!" This being TNK!

Having now experienced the services provided by TNK, I must congratulate you on your organisation and agree that it is "Excellent" in all respects.

We enjoyed our tour to the Mekong Delta immensely,- with courier Dong.

The tour to Cau Dai and Cu Chi was just as good,- with courier "Slim Jim!"

In both cases, we were impressed to note that one of the girls from the office came out and stuck signs on the various buses' side windows,- telling which tour each bus was going on. This small touch made things much easier for couriers and passengers to sort themselves out. It is small touches like this that make a big difference to customers!

Special mention must be made of the service provided by Ms Nhu Y at HCMC office.

We had made a rough itinerary of where we wanted to go and what we wanted to see once we left HCMC and handed this to one of the girls in the office, she and 2 others looked at it and decided it needed someone with more experience and so we met Ms Nhu. She knew exactly what was needed and discussed everything with us and then told us to come back at 2:30pm to see the results of her labours! This was a Sunday and when we returned at 3pm, she was still hard at it. We later discovered, while talking to the office girls, that Ms Nhu was supposed to finish at 1pm! She was doing our itinerary and bookings in her own time and it was getting on for 5pm when we finished!!

Her hard work paid off, because everything went exactly to plan. She explained that not all tickets were on hand, but that everything we would need for onward travel would be e-mailed to us at the hotels she had booked for us. This worried us a bit initially, but it worked perfectly!!

She also explained that TNK's Ha Noi representative would contact us with tickets etc for our tours from Ha Noi and to Laos.

Mr Chung, at Ha Noi, came to our hotel. He went through our itinerary with us and made some excellent suggestions which we adopted with thanks. He said that we didn't want to be wandering around trying to get transport from the railway station at Lao Cai up to Sa Pa and he'd organise that and for the same taxy to collect us for the return trip later on. In due course, he escorted us to the station, led us to the train and our carriage and to our sleeping compartment. He would meet us at Ha Noi station on our return, take us back to our hotel for breakfast and make sure that our transport down to Ha Long arrived on time. When, a few days later, we arrived back from Ha Long, he came to our hotel and gave us our airline tickets for Laos and our vouchers for our hotels.

Both Ms Nhu and Mr Chung went above and beyond the normal course of duty to make our travels a smooth and hassle-free experience and we thank them for their efforts on our behalf.

You must be congratulated on your organisation as a whole. We hope that TNK remains a very successful business and does indeed look Towards the Next Millenium!!

Our regards. Mike and Kathleen Roberts. Corowa. Australia