Daniela Meirom
Meirom group -Vietnam trip

Hello

We are home now and I expected some kind of a feedback request from you but so far got nothing, and decided to send one anyway.

First of all I wanted to thank you in the name of the whole group for a very successful trip. Everything went smoothly and according to plan. The itinerary was well planned, the guides were knowledgeable and caring, the vans were in good condition and comfortable.

I would like to point out several things that were less than 100% - maybe it will be useful to you in the future:

a- the english accent of some of the guides was very bad and we could hardly understand them. Our best guide was Dara in Phnom Penh, unfortunately he was with us only for one day. Chum in Hanoi and Ky in HCM city were also good, The others were also good and warm and kind and we loved them all, but sometimes we had hard time to understand them, maybe because we are not native english speakers

b- most of the hotels were good. The worst was in Phnom Penh - small and smelly rooms and awful maitenance. The one in Siem Reap had nice rooms, but lots of maitenance problems. The same goes for the hotel in Sapa - they had serious problems with the hot water supply, which was extremely annoying.

c- the itinerary was almost perfect, but I think the time in Siem Reap was too long, 2 days would be quite enough, and it could be nice to spend one more day in Hoi An or Hue.

Thank you for everything. We had a very good and interesting experience and will certainly recommend your company to our friends

Daniela Meirom

 

Mr. Anne Porter
Thank you to everyone at TNK Travel

Good morning,

Yesterday we arrived back form our most enjoyable holiday in Vietnam and we would like to thank you for all your help and assistance in arranging this trip for us.

Some comments :

• We were very happy with the transfers provided – all good cars, with careful and polite, friendly drivers
• The Grand Hotel in Saigon was very nice and in an excellent location for both shopping and sightseeing
• The Quoc Hoa Hotel in Hanoi was also very pleasant and comfortable with very friendly staff and also in a first class location in the old quarter allowing us to easily walk around and enjoy this fascinating area.
• The Bai Tho Junk tour was absolutely first class – lovely accommodation, very friendly staff and excellent food
• We were very glad to helped us choose to stay at the Ana Mandara in Nha Trang – a superb hotel and we really enjoyed our rest and relaxation there
• Our tour to the tunnels at Cu Chi was memorable with an excellent tour guide and driver

I’d like to make special mention of two of your staff – Dac Danh who handled the final part of our booking was very thorough and helpful and Hian (Moon) who was our tour guide to Cu Chi was very interesting and knowledgeable with a great sense of humour. They both speak excellent English which made it much easier for us.

I note from some of the reviews on sites like Trip Advisor that some people have complained about your company and your service. I have posted a review to let people know how good we have found your services. The link is below. 

http://www.tripadvisor.com/ShowTopic-Our_Excellent_Vietnam_Trip_with_TNK_Travel Vietnam.html

I would make only one suggestion – the payment procedure is quite complicated and I believe you would get more overseas customers if you were able to accept credit card payments online.

Thank you once again to you and your staff for a wonderful visit to Vietnam. We loved your country and would like to come back again and see more of it as well as Cambodia and if we do I will most certainly be in touch with you again. In the meantime I will be recommending you to any of our friends who want to visit Vietnam.

Kind Regards

Anne Porter

John Chiles
Vietnam & Cambodian Tour II

Dear Mr. Dzung

We would like to express our appreciation for TNK's efforts to make our trip to Vietnam and Cambodia so enjoyable. Of our many trips since 2002, this one has been the best. Some of that is due to the attraction of the two countries. But a bigger reason is the treatment we received from your company.

All of our hotels were comfortable, and even somewhat luxurious for a couple that usually stays in bed and breakfast type accommodations. Very good meals in excellent dining establishments.

Our guides deserve most of the credit for the success of our trips. They looked after us from pick up to departure. They ensured that we visited sites at the right time to avoid most of the crowds and avoid the hottest time of the day. They varied the itinerary periodically, with our consent, to ensure that we saw the most desirable attractions, They were well informed about the history and stories of the attractions. They moved us along to cover the itinerary without us feeling that we were being rushed. We always felt that we had any time we wanted to wander through the sites according to our interest.

Although the guides were probably the strongest feature of a very well organized and professionally run tour, their one weakness was their English pronounciation. It was difficult at times to understand the message because some words were pronounced differently from what we are used to hearing. On the whole, however, that was a minimal limitation.

A special thank you for providing us with the document permitting us multiple visits to Vietnam. We had arranged for our visas to Vietnam, although you had offered to do so. However, enroute home, when we and presented our passports with single entry visas to the ticket agent at the Siem Reap airport in Cambodia, we were advised that we needed multiple visit visas in order to obtain a boarding pass for our flight to Hochiminh City, Even though we had advised you that we would be obtaining our visas on our own, your thoughtfulness and thoroughness in providing the multiple visit authorization saved us a lot of grief. This incident brought home to us more than anything else, TNK's level of professionalism and concern for its customers.
There are many other things that we could add to illustrate how well we were looked after by your company. When we first 'discovered' TNK while researching on the internet, our first thought was that this unknown tour company was probably a low budget, high risk venture. You get what you pay for, right? Well, in this case you get more than you would normally pay for - much more. We had been reassured somewhat by a prior TNK traveller who had posted a testimonial on the TNK site, as well as by the timeliness and quality of feedback we received from our e-mail enquires to TNK. However, we still remained slightly skeptical prior to arriving in Hanoi. Within hours of arriving, however, we were reassured that we were in good hands and that we were going to have a marvellous experience. The tour surpassed our expectations.

We wish TNK much success for the future. We expect that your company will eventually displace North American tour companies as the leading choce for tours to Indochina.

Sincerely,

Virjon
Ontario, Canada

Evelyn Ng and Wendy Koh
Thank you for the wonderful tour !

Hello TNK

I would like to express my thanks to TNK for the nice tours on 28 and 29 March, for my friend and I. The tour guide Mr Thong was very good in explaining the history and entertaining in his humorous way for the Cu Chi tunnel and Cao Dai Temple . My friend and I enjoyed ourselves very much. Good job!

Also, in our tour group on the 28 March to Cu Chi and Cao Dai, with Thong as our guide, there was an American Chinese, who happens to be working in Singapore. We would like to enquire for this friend's contact or email, so that we can keep in touch in Singapore. Hope you can help us!

Thank you!

Regards
Evelyn Ng and Wendy Koh
Singapore

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

Hung N. Nguyen
Feed back

Dear Ms Luu Vo,

My family just came back after a wonderful trip in Vietnam last month. Thank you very much for your supports and your well organized tour from Mekong Delta to Dalat, NhaTrang, Hoi An, Hue,Ha Noi and Halong Bay. This is my first time I travel with TNK and I was impressed by TNK staffs, the tour guides. Everything is on schedule. The guides and drivers are very friendly and helpful. They were always on time. We spent most of our time with Mr. Binh in our trip; he helped and took good care of us at all time during the trip. Sometime I felt like he were my body guard. We missed him. Please send him our regards.

Thank you again.
Hung N. and Family

Howard & Paula Myers
Month of Bliss
The month long individualized tour in Vietnam was amazing. Instead of describing the details which were attended to with perfection, we must commend TNK for every aspect of this trip. Every day was a new and exciting experience. Suggestions that were made by TNK to modify our itinerary were fabulous additions. Trust them. Every connection, every hotel, every boatride, every flight, went off without a single glitch. I would recommend them without hesitation.

Def/Air Attache of Chile in Israel
Thank you

Dear all.

This is to say thank you very much for all your support during our trip to Vietnam. We spent a wonderful time in your country, and we were able to know a lot about your people, culture, places and ways of life.

Our three guides, Thong - in Saigon and Mekong Delta; Thom - in Hue and Hoy An; and Ding - in Hanoi and Halong Bay did a wonderful work. Congratulations
for all of them.

I think we can recommend your agency to our friends.
Our best regards
Carlos Bertens and family.

Linda Masters
Vietnam & Siem Riep

Dear Hang!

Pat & I want to say thankyou for your excellent organisation of our trip. We enjoyed it enormously.

Very best regards

Linda & Pat Masters

David Murray
Dear Dzung

Dear Dzung, Just a short note to thank you for the excellent trip you arranged for us during November of this year. All guides were excellent and the service your company provided was of the top order. Our only criticsm would be that some of the hotels provide standard, rather than superior rooms. On our next trip to your delightful country we will most definately call on your services but will use 4 star hotels. We will also recommend your agency to our many friends who I'm sure will be heading to Vietnam over the next few years.