Annikki and Pierre
Indochina Customized Tour ( Nov 11th 06 ) /Mr. Pierre Herbert / Tour Report from Pierre

Hello Mr Dac Danh,

Annikki and I hope you are very well and we wish you, according to our western calendar, a very Happy New Year for 2007 and a lot of success for TNK Travel.

We came well home thru Malaysia and have been very busy since. But we promissed you a short report and comments on our beautiful trip thru your country and the two neighboring ones. Here it is:

First we must thank you again for a well organized tour, showing many highlights. Also, we have to confirm that the tour guides you selected for us have been very punctual, very friendly and had sufficient knowledge of the place and customs to make us enjoy every day.

Nhi for the Mekong Delta, Heng for Phnom Penh, Phin Borey for Siem Reap, "Jack"for Houen Xai to Loang Prabang, Khamtam in Vientiane, Tranh in Hanoi, Thinh in Lao Cai, Huy in Hue and Tong in Ho Chi Minh City, all have been doing an excellent job.Some were very knowledgeable in history like Phin Borey and Huy, which is always very appreciated by us.

The hotels were confortable enough. Luxury is not what we wanted but being in a genuine local environment. But in Chau Doc, the Ben Da Nui Sam Resort was situated in front of the loudspeaker broadcasting political news at night and early in the morning, which made resting impossible. In the early morning, at breakfast, the staff was bringing a very frugal breakfast and refused to bring a second cup of coffee...That hotel we cannot recommend. In Vientiane, the Lane Xang hotel is old and we got a small, rundown room. We called the agent Max and he rectified for a Superior room. In Ha Noi, the Army Hotel was OK but a bit "cold"! All hotel were situated at convenient distance from points of interest, so that was a plus.
We can especially recommend the Asia Hotel in Hue for its friendly atmosphere, its situation on the Perfume river, its comfort and breakfast.
Pakbeng Lodge on the Mekong is also to be recommended for the same reasons.

Meals were mostly adequate, some excellent like the ones on the Huong Hai junk on the Ha Long Bay.

Otherwise, we have the following recommendations:

1. In the Mekong Delta, a visit on one of the Cai Rang Market boats would be very interesting to speak with the boat people and see how they organize their living onboard.

2. In Ankor, before entering the temple area, we had to wait on line 1 1/2 hour (taking a pass photo and making the day pass). If the visitor was told in advance to bring one pass photo, it would speed up the entry.
Also in Ankor, you may forget the sunset at Phnom Bakheng because the crowds are too big now and the lookout totally disorganized.

3. In Ha Long, the crowds are also big now and...nearly 200 junks departing at about the same time...!!!
Unless the captain of your junk is given instructions to avoid the crowd, your visitors will be soon on line or in a pack to visit anything. We interviewed several locals and captains. Alltogether, there are nearly 600 junks now!

In a summary, we really enjoyed both the way Mr Dzung Trinh, yourself and your staff organized and followed up our tour, how you friendly treated us as customers, we met many other friendly persons along the trip, we discovered the sceneries and features of cultures that made our tour a permanent emotion that we still enjoy.

We wish you much success for this year!

Kind regards to you, to Mr Dzung Trinh and your staff.

Pierre and Annikki

Jim & Bev Fisher
Thank you

My wife and I have visited Vietnam twice now 1st time in 2007 then again in 2008. We have nothing but praise for tnk travel. They sorted out our itenerary and booked the hotels for us. It was an excellent experience.So much so that we are returning in 2009. You can be sure that we will be using tnk travel again, keep up the good work and see you again soon.

montse marquès
trip to Vietnam

Hi,

One year ago, we traveled to Vietnam through your agency. As we find that you did a good job, we recommended your servicies to some spanish friends, now those groups come back and they are also very happy with your job, I only want to say thanks to you.

Last year we went to the south of Vietnam, because we only had one week. Now we are thinking to come again but north and central of Vietnam.
I looked your web page and you have a lot of choise, but can you please send to me, which could be the more convinient route? If we decide to come we'll arrive on 2nd october and leave 7 or 8 (depends on flights tickets).

Thanks in advanced
Than, Montse

Kevin Mansfield
Dear Dzung.

Thank you for a very successful tour. The clients were very satisfied ! Mr Ky was excellent as was his assistant, Khan(?). The transport, accommodation, and the food provided was very good. Your staff support was outstanding and the organisation of the various stages went smoothly; a testament TNK travel.

I would like to change a few aspects of the itinerary for our proposed tours for next year. I will forward some ideas at a later stage.

We are currently determining our dates for next year and will let you know as soon as possible.

Sorry we missed catching up for a drink.

Kind Regards,

Kevin

Kevin Mansfield

Getaway Trekking

Hagit & Yaacov Stottland
Thanks for the Trip

Dear Dung Trinh,
Ruth, David, Hagit & myself (Yaacov), would like to thank you for arranging one of the most enjoyable trips for us in Vietnam and Cambodia.
The guides were good and your efforts and dedication were highly appreciated.
Promise you we will not forget Vietnam and Cambodia not only for the countries, but also due to the honest and fair treatment we got from you.
We will forward your contact details to our friends who wish to travel to Vietnam & Cambodia and also put recommendation in the Israeli WEB site for travelers with high references for well appreciated travel agent.

Thanks & Happy New Year,
Ruth & David Raz
Hagit & Yaacov Stottland

Anna Connery
Thanks

Dear Dzung Trinh

We have returned from our very enjoyable tour of Vietnam and I wanted to thank you for your assistance with our arrangements. All went very smoothly and all the people who helped us were very nice.

The hotels were all good with the exception of Hai Phong Hotel which was not very clean.

We changed to the Hoi An Beach Resort (instead of the Glory Hotel) before leaving HCMC and we really enjoyed that.

Thank you again for your help. I will recommend you to my friends.

Kind Regards

Anna Connery

Selina
THANK YOU

Special Thanks to Mr Le Hung Kiet from your Dalat Office
Words cannot express our heartful THANKS to him
Mr Le was very responsible and helpful.

Thank you for your Excellence Service

I would certainly recommend our friends in Singapore
to use TNK Travel if they are going to Vietnam

Natalia Ramos
Private Package Tour - Vietnam & Cambodia 21 days

Hi,

Although we didn't contact you directly (your services were booked by Orbita, a portuguese travel agency) we would like to thank you for the excellent 3 weeks holiday that you provided us last March.

The hotels were very good and the homestays exceeded our expectations. The food was just delicious. We had no problem at all in eating vegetarian. The guides and drivers were great, friendly and helpful, especially M. Manh in Sapa, who was incredibly professional and made sure that our needs were met at all times. Although we enjoyed the all trip very much, the tour in Sapa was the one that we liked most.

We were just a little disapointed with the program change made in Cat Ba island. We just stayed overnight there. For some reason (which we couldn't understand) we had to come back to Halong early in the morning instead of doing the long treck in the island. It was a pitty. Cat Ba is so beautiful.

Vietnam will stay in our hearts!

Thank you!

Natalia & Josefina Ramos
Portugal

kmroberts
Thanks

To the management, TNK travel. (HCMC and Ha Noi)

Recently, I was one of a party of 4 people to visit Vietnam. Our bookings with your company were under the name of Mrs. Jane Rosemary Fowler & party. The "party" consisting of my wife and myself and Jane's husband, Barry.

Jane Fowler belongs to a group of Australian nurses who exchange places with Vietnamese nurses, in order to have an understanding of nursing conditions existing in both countries.

This was Jane's 2nd visit to Vietnam and we were to arrive at the end of her attachment and then go touring together. Jane, being "on-the-spot," was able to arrange hotel bookings for us and told us not to try and book any tours from Australia, as the nurses always used "An excellent local travel agent!" This being TNK!

Having now experienced the services provided by TNK, I must congratulate you on your organisation and agree that it is "Excellent" in all respects.

We enjoyed our tour to the Mekong Delta immensely,- with courier Dong.

The tour to Cau Dai and Cu Chi was just as good,- with courier "Slim Jim!"

In both cases, we were impressed to note that one of the girls from the office came out and stuck signs on the various buses' side windows,- telling which tour each bus was going on. This small touch made things much easier for couriers and passengers to sort themselves out. It is small touches like this that make a big difference to customers!

Special mention must be made of the service provided by Ms Nhu Y at HCMC office.

We had made a rough itinerary of where we wanted to go and what we wanted to see once we left HCMC and handed this to one of the girls in the office, she and 2 others looked at it and decided it needed someone with more experience and so we met Ms Nhu. She knew exactly what was needed and discussed everything with us and then told us to come back at 2:30pm to see the results of her labours! This was a Sunday and when we returned at 3pm, she was still hard at it. We later discovered, while talking to the office girls, that Ms Nhu was supposed to finish at 1pm! She was doing our itinerary and bookings in her own time and it was getting on for 5pm when we finished!!

Her hard work paid off, because everything went exactly to plan. She explained that not all tickets were on hand, but that everything we would need for onward travel would be e-mailed to us at the hotels she had booked for us. This worried us a bit initially, but it worked perfectly!!

She also explained that TNK's Ha Noi representative would contact us with tickets etc for our tours from Ha Noi and to Laos.

Mr Chung, at Ha Noi, came to our hotel. He went through our itinerary with us and made some excellent suggestions which we adopted with thanks. He said that we didn't want to be wandering around trying to get transport from the railway station at Lao Cai up to Sa Pa and he'd organise that and for the same taxy to collect us for the return trip later on. In due course, he escorted us to the station, led us to the train and our carriage and to our sleeping compartment. He would meet us at Ha Noi station on our return, take us back to our hotel for breakfast and make sure that our transport down to Ha Long arrived on time. When, a few days later, we arrived back from Ha Long, he came to our hotel and gave us our airline tickets for Laos and our vouchers for our hotels.

Both Ms Nhu and Mr Chung went above and beyond the normal course of duty to make our travels a smooth and hassle-free experience and we thank them for their efforts on our behalf.

You must be congratulated on your organisation as a whole. We hope that TNK remains a very successful business and does indeed look Towards the Next Millenium!!

Our regards. Mike and Kathleen Roberts. Corowa. Australia

Hung N. Nguyen
Feed back

Dear Ms Luu Vo,

My family just came back after a wonderful trip in Vietnam last month. Thank you very much for your supports and your well organized tour from Mekong Delta to Dalat, NhaTrang, Hoi An, Hue,Ha Noi and Halong Bay. This is my first time I travel with TNK and I was impressed by TNK staffs, the tour guides. Everything is on schedule. The guides and drivers are very friendly and helpful. They were always on time. We spent most of our time with Mr. Binh in our trip; he helped and took good care of us at all time during the trip. Sometime I felt like he were my body guard. We missed him. Please send him our regards.

Thank you again.
Hung N. and Family