Candice Loh
Special Thanks

We would like to special thanks to all the arrangement to VNB Travel Vietnam on our 2 days tour in Mekong Delta River and Ho Chi Minh City (16 and 17Nov). The assigned tour guide - Mr Huy is so professional and all my family members were so pleased with his companion, pleasant attitude. He is fun, friendly, caring (especially to elderly and kids), knowledgable and patient.

We would highly recommend Mr Huy services if you are in Vietnam....and we will definitely return to Vietnam again sometimes and engaging VNB n Mr Huy.

thanks again for excellent services....

Rgds,
cL

Ho Dac Nguyen
thank you !

I knew TNK since 3 years.Just one word for those who read this message :You can really trust them !!!!
Special thanks to Mrs Pham Nhu,Miss Thao,M.Duy !!!
Rendez-vous to the next year !

Ho Dac Nguyen

The Kane family
A wonderful experience with TNK travel (January 2009)

Our family of 4 just came back from first ever trip to Vietnam (18 days). We chose TNK Travel and it was a great trip. I wanted to thank TNK and to share our experience with future prospective travelers.

We started the planning almost a year ago. I must say we were hesitant at first and concerned about choosing a reliable travel agency. I read a lot on the internet (e.g. tripadvisor .com) before identifying a few prospective travel agencies. I then asked for an initial quote from my top 3 choices. TNK was the middle quote but what I liked about them was the level of detail in their initial proposal. I then looked at their guestbook and selected 17 people worldwide who recently travelled with them and emailed each of them to ask about their experience. Every single one of them responded and all were very positive about TNK. This made me comfortable with the idea of having to send money upfront to book a trip in an unknown country where I would have no recourse if dealing with an unethical company. With TNK, everyone assured me that once an itinerary is finalized, the company will do whatever is needed to deliver on its promises and to make it a pleasant experience, and they sure did in our case.

Over the following month, I exchanged several emails with Mr. Dsung Trinh, the Managing Director, to modify the original proposal based on my research about the sites we wanted to see. For example, we removed Sapa from the itinerary because the Northwest is quite cold in January, but added Phu Quoc Island instead. In the end, we agreed on a price for the revised itinerary, and I paid the customary 30% deposit by credit card (with a 3% fee). From that point-on, I dealt with Mr. Dac Dahn in their operations department who always promptly answered my numerous enquiries via email, and sent me hotel vouchers and e-tickets confirmation from air travel within Vietnam, as well as the invitation letter for the Visa. Fast forwarding to the end of the year when our trip began:

We landed roughly on schedule in Hochiminh on Dec. 31st in the evening and had to wait an hour or so (not ideal after a long flight from the U.S.) to get our visa on arrival ($25 per person in cash). Once we exited immigration and customs, our guide (J.J.) and driver were there to greet us with a sign bearing our name. They took us to our hotel. Because of the traffic, we ended up being in the center of the city near the cathedral at midnight, surrounded by thousands of motorcycles ringing their horns when the near year arrived (quite a cultural experience). From there on, the entire trip was very pleasant (I will post details on the hotels on tripadvisor.com). We visited Saigon (and stopped by the TNK office to pay the balance of the trip), the Mekong Delta, Phu Quoc, PanThiet/Mui Ne, Da Lat and Nha Trang by private van and boats with J.J. (who was excellent, paying attention all the time to what we liked and making sure we would always have it). We almost missed the speedboat from Rach Gia to Phu Quoc, because the itinerary was 30 minutes off. As a result, we couldn’t have a scheduled lunch, but TNK compensated us with an excellent previously unplanned dinner in Hue. J.J. ordered a van with more legroom when we returned from Phu Quoc to HCMC (we flew back), arranged for a small canoe to pick-us up and take us to our hotel in Cantho where we were stuck in traffic on the way to the ferry, etc…Then we flew to Danang and were greeted by our new guide Tui (Mr. Dac Dahn had kindly arranged for French speaking guides at the other locations at our request), and from there visited Hoi An, My Son and Hue, Tui was excellent as well, very knowledgeable and helped us solve an issue we had with a tailor-made suit. In Hoi An, the reservation was not a river view room, but after contacting Mr. Dac Dahn generously agreed to pay the difference and we were upgraded accordingly (we had insisted on 2 deluxe rooms with sea/river/lake views everywhere) and I had not noticed it was not the case at that location. We then flew to Hanoi which we visited with our last guide (Mr. Lan, who was OK but not as good as the first 2), and went from there to Halong Bay for a memorable 2-day cruise, then flew back to HCMC, stayed overnight near the airport and had an early morning flight back to the U.S. On returning to HCMC, no driver was there to greet us, we were told after we called the agency that he was stuck in traffic due to an accident. We took a taxi to the nearby hotel, and the driver who picked-us up in the morning for our return flight to the US. reimbursed us more than we had actually paid for the taxi. We didn’t have to pay a departure tax, it was apparently already included in our plane tickets.

Overall, a great trip thanks to the logistics, efficiency and professionalism of the TNK staff and agents. Food was excellent (though too copious for us, we always have festive lunch menus booked by TNK with 6 or 7 courses in nice restaurants (included in the price), nice buffet breakfasts in most hotels. The only problem (which is beyond TNK’s control) was insufficient hot water in many hotels for two people to take showers one after the other), a really bad road with big holes when exiting MuiNe to go to Da Lat and a third guide in the north who took us to a number of expensive stores along the road when we saw much cheaper prices elsewhere (we suspect he had a kick-back from these stores (but to his credit, he advised us to see the anthropology museum in Hanoi instead of a couple of extra pagodas, which we really enjoyed). Other than these minor opportunities for improvement, we had great hotel rooms with very nice views (important to us), good weather, good food, good guides and drivers (who seemed satisfied with the tips we gave them), and we were taken to all the places agreed-to on the itinerary. For those who do not feel adventurous enough to be on their own in Vietnam, we do strongly recommend TNK travel as an ideal, reasonably-priced solution. You can count on them for a memorable and pleasant trip. One final comment, although you can pay everything in Vietnam in US dollars or Euros, prices are cheaper if you pay in Dongs (local currency, FX at 17.3 VND/USD on the average during our trip, calculated at 15 by the stores if you pay in USD). Also a word of caution, Vietnam Airlines only allows 20 kg for a checked suitcase and 7 kg for a carry-on so travel light……

If you are thinking of going and have any question about our experience, don’t hesitate to contact me at dkane@mmm.com.

Our sincere thanks to MM. Trinh, Danh and the entire TNK staff for a wonderful trip. The Kane family (Austin, TX, USA)

B. de Vet
Dear Mr Dzung Trinh,

First of all we want to thank TNK travel very much for the great Tour we have had.

Everything was perfectly arranged and the Hotels, drivers and guides were great.

You are a very serious and reliable organisation and we will certainly recommend you to our friends and relatives.

We have now a very good impression of your country thanks to all the places you made us visit with all the information given by the guides.

One little notice: your man in Hanoi (or is that you??) told us that he did not have the information about our arrival flight and that he had asked us by mail and phone. But as you can see I had already given that information in my mail from April 15 (see under). But.... no problem our guide was waiting for us at the airport.

Thanks again we had lovely and interesting holidays and all the included meals were delicious.

Best regards

Bas and Martina de Vet (- van Deurzen)
Bachrode 3
2717AL Zoetermeer
The Netherlands

Sarah Milsome
Flight booking ( 5/15/2007 )/ Ms. Milsome

I would just like to say thank you for organising our travel arrangements.

We had a wonderful time in Viet Nam and the accommodation was fabulous! Now it’s back to work to pay for the shopping we did!

Thanks very much

sarah

Hermann Frey
Cao Dai and Cu Chi Tunnel Day Tour

We were booking the Cao Dai temple and Cu Chi tunnel tour for 26th of December 2011 on the Internet.
I had some correspondence with the sales executive (Ms. Hang Vo) before to get the booking right.
So we were eventually picked up at our hotel a bit outside but on the way. The pick up was sharp on time and the bus with reasonable comfort, although full.
Our friendly guide (unfortunately I'm not so sure about the name any more) could speak quite good English. He did a lot of efforts to explain backgrounds and history during the day.
Lunch was in a simple countryside restaurant but with good Vietnamese food.
The temple is a bit far but getting known to this tradition and attending lunchtime prayers gives the right contrast to the martial afternoon visit of Cu Chi.
At Cu Chi it is very interesting to learn what smart ideas the Vietcong implemented in order to cope with a technological superpower.
Of course, the Americans have done a lot of wrong things and therefore are still being perceived as the bad guys but in my opinion Vietnamese should learn more to differentiate the facts of the cold war.

Overall an enjoyable and good organized tour!

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

Mr.Karen Isobel Podolsky
Thank you to Kim Cuong

Dear TNK Travel,

This note is to thank you for the wonderful services you provided on our recent visit to Vietnam.

We especially want to thank Ms. Kim Cuong. She was friendly, knowledgeable, and very helpful. We were very happy with the itinerary she prepared for us. She helped us get a flight back to the U.S., even though it was not part of her job, and we appreciate that. The other people in your office were very good, too.

Please let Ms. Kim Cuong know that we were happy that she could help us, and that we would recommend TNK Travel to anyone who will be coming to visit Vietnam.

Sincerely,
Karen Isobel Podolsky and Joan Renee Sinclair

Evelyn Ng and Wendy Koh
Thank you for the wonderful tour !

Hello TNK

I would like to express my thanks to TNK for the nice tours on 28 and 29 March, for my friend and I. The tour guide Mr Thong was very good in explaining the history and entertaining in his humorous way for the Cu Chi tunnel and Cao Dai Temple . My friend and I enjoyed ourselves very much. Good job!

Also, in our tour group on the 28 March to Cu Chi and Cao Dai, with Thong as our guide, there was an American Chinese, who happens to be working in Singapore. We would like to enquire for this friend's contact or email, so that we can keep in touch in Singapore. Hope you can help us!

Thank you!

Regards
Evelyn Ng and Wendy Koh
Singapore

Jim & Bev Fisher
Thank you

My wife and I have visited Vietnam twice now 1st time in 2007 then again in 2008. We have nothing but praise for tnk travel. They sorted out our itenerary and booked the hotels for us. It was an excellent experience.So much so that we are returning in 2009. You can be sure that we will be using tnk travel again, keep up the good work and see you again soon.